Practical, actionable learnings focused on important management topics.
Knowledge and advice from the faculty and experts at Smith School of Business.
Streamlined business education available on demand. Watch on your schedule.
Stronger productivity is key to faster growth and prosperity. Everybody’s talking about the productivity gap, but what is it, what’s the solution? How can you lead the way?
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Leaders rely on data to shape strategy, optimize performance and evaluate outcomes. Yet, too often data is poorly communicated, opportunities are missed, and your opportunity to influence is lost.
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Each program is available to you for personal use for 30 days from the date of purchase.
For all questions related to Smith OnDemand, please email smithondemand@queensu.ca.
Accessing the Smith OnDemand website (“Site”), owned and operated by Smith School of Business, Queen’s University at Kingston (“Queen’s” or “we”/”us”), in any manner, constitutes use of the Site and your agreement to be bound by these Terms of Service and any additional terms and conditions that may apply to specific sections of the Site or products available on or through the Site.
You agree to comply with Queen’s Responsible Use of Digital Resources Policy. For clarity, you may not use the Site or your access to the Queen’s systems in any way, or for any purpose, not specifically permitted pursuant to the Terms of Service.
You agree to use the Site for lawful purposes only and in a way that does not infringe the rights of anyone else or restrict the use and enjoyment of the Site by anyone else. For example, you must not:
We are not liable for any form of damage to any person or business entity resulting from the use or inability to use the Site, its information or any website linked to it. This is even if we have been advised of the possibility of such damages.
This includes, but is not limited to, any costs, loss of profit, information, programs or data, and business interruption.
The Site and its content are provided “as is.” We make no warranties, express or implied, regarding the completeness, reliability or currency of content on this Site.
We perform routine maintenance which can impact page load times or cause pages to be down for a period of time.
Queen’s owns the copyright to content on this Site unless we tell you otherwise. You are not allowed to use the official symbols of Queen’s for any purpose without our written permission.
Queen’s reserves the right to modify these Terms of Service at any time without giving you notice. Continued use of the Site after changes constitutes acceptance.
Queen’s collects your personal information by way of the Site under the authority of the Queen’s University Royal Charter, 1841 (as amended) and in accordance with Ontario’s Freedom of Information and Protection of Privacy Act and other applicable legislation, for the purpose of administering your account and transactions made through the account, verifying your identity, processing payments, and with your consent, to contact you with promotional information. Your personal information will only be viewed by employees and agents of Queen’s who require access to it for these purposes. If you have a question about the collection, use or disclosure of personal information at Queen's, please contact the Chief Privacy Officer at access.privacy@queensu.ca.
These Terms of Service are the entire agreement with respect to your use of the Site including purchase of the Product and supersede any other agreement or discussions, oral or written. The invalidity or unenforceability of any provision of these Terms of Service will not affect the validity or enforceability of any other provision. These Terms of Service will be governed and construed in accordance with the laws of the Province of Ontario, Canada and you hereby agree to irrevocably submit to the jurisdiction of the courts of the Province of Ontario.
If you have any questions or concerns, please contact us at smithondemand@queensu.ca
These Terms & Conditions of Product Licence (“Product Licence”), which form part of the Terms of Service, set out the basis upon which Queen’s will provide, and the customer (“you”/”your”) may use the Smith OnDemand training courses and course materials (the “Product”). Electronic access to the Product constitutes your agreement to the Product Licence.
Subject to and in consideration of your payment of the licence fee, and subject to your acceptance of this Product Licence, Queen’s grants you a non-exclusive, non-sublicensable, non-transferable, limited, revocable, fully paid up and royalty-free licence to access and view the Product for personal, non-commercial use only for the duration of the access period. All other rights are reserved by Queen’s and ownership of the copyright, trademark and all other rights, title and interest in the Product shall at all times remain with Queen’s or our licensors.
You may
You may NOT
Unless your access is terminated early pursuant to the Product Licence, the Product is available to you for 30 days beginning at the time you complete your purchase. You may access the Product as many times as you want during the Access Period. Thereafter, your access to the Product will be disabled without further notice.
Queen’s reserves the right to make updates, changes, or removals to the Product as necessary. During the access period, you will receive access to any updates, enhancements, or modifications to the Product at no additional costs. Such updates will be made available automatically and will be subject to the Terms of Service including the Product Licence.
Queen’s may suspend or terminate your access to the Product without further notice if you violate the Terms of Service including the Product Licence, for example through unauthorized use or sharing of content.
Payment of the licence fee is required in full at the time of purchase. All prices are listed in Canadian dollars and may include applicable taxes based on your billing location.
All purchases are final and non-refundable. By completing a transaction, you acknowledge and agree that no refunds, credits, or exchanges will be provided under any circumstances , including but not limited to dissatisfaction with the Product, changes in personal circumstances, or failure to use the purchased Product.
You are responsible for maintaining a compatible device and internet connection to access the Product. Queen’s is not responsible for any access issues arising from incompatible devices or poor connectivity.
(i) YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE PRODUCT IS AT YOUR OWN RISK. THE PRODUCT IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW QUEEN’S DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE PRODUCT. QUEEN’S EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. QUEEN’S DOES NOT WARRANT THAT THE PRODUCT WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
(ii) The Product is provided for informational and educational purposes only. It is not professional advice and should not be relied upon as a substitute for professional services.
(iii) EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL QUEEN’S OR ITS OFFICERS, AGENTS, LICENSORS, EMPLOYEES OR REPRESENTATIVES BE LIABLE TO ANY PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT, BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF QUEEN’S WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, THE PRODUCT.
You expressly indemnify and hold us and our officers, agents, licensors and employees harmless from any and all liability of any kind or nature whatsoever to you or any third parties which may arise from your use of the Product.
If you have any questions or concerns, please contact us at smithondemand@queensu.ca
